Customer Service Representative
We are looking for dedicated and empathetic Customer Service Representatives to join our growing team. In this role, you will be the face of Al Enjaz Group, responsible for providing exceptional customer service and ensuring that our clients’ needs are met promptly and efficiently. As a Customer Service Representative, you will handle a variety of customer inquiries, resolve issues, and provide accurate information about our products and services.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Problem Resolution: Actively listen to customers to understand their needs and concerns, and provide appropriate solutions to ensure customer satisfaction.
- Product Knowledge: Maintain a deep understanding of Al Enjaz Group’s products and services to provide accurate information and guidance to customers.
- Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Documentation: Accurately document customer interactions and transactions in the company’s CRM system, ensuring that all details are captured and updated in real-time.
- Feedback Management: Collect customer feedback and share insights with the team to help improve products, services, and overall customer experience.
- Team Collaboration: Work closely with other departments, such as Sales, Technical Support, and Logistics, to resolve customer issues efficiently.
- Continuous Improvement: Participate in ongoing training and development sessions to enhance your skills and stay updated with industry trends.
Key Qualifications:
- Experience: Previous experience in customer service, preferably in the industrial sector, is highly desirable.
- Communication Skills: Excellent verbal and written communication skills in English; proficiency in Arabic or other languages is a plus.
- Problem-Solving Skills: Strong analytical skills with the ability to think on your feet and provide quick, effective solutions.
- Technical Proficiency: Familiarity with CRM systems, order management tools, and basic computer applications.
- Interpersonal Skills: A customer-centric mindset with a genuine passion for helping others.
- Time Management: Ability to manage multiple tasks and priorities in a fast-paced environment.
- Education: A high school diploma or equivalent is required; a bachelor’s degree is preferred.
What We Offer:
- Competitive Salary: We offer a competitive salary package, commensurate with experience.
- Benefits: Comprehensive health insurance, paid time off, and other employee benefits.
- Professional Growth: Opportunities for career advancement and continuous learning.
- Positive Work Environment: A supportive team culture that values collaboration and innovation.
